# Troubleshoot Azure

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## Error 403

This usually happens when you reach free credits limit.  
Make sure you have an active [Basic plan subscription](https://azure.microsoft.com/en-us/pricing/purchase-options/pay-as-you-go/). If you only used free services as specified in the installation guide, you shouldn't be billed.

<img src="/vendors/azure/img/AzureT01.png" width="400px" >

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## Restart app

Log in [Azure](https://portal.azure.com/#home) and select your App Service (`cgmitc` in the picture is an example, yours will have a different name).

<img src="/vendors/azure/img/AzureT02.png" width="500px" >

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Click on Restart and confirm. Wait a few minutes until restart completes. 

<img src="/vendors/azure/img/AzureT03.png" width="600px" >

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## Billing occurred

Make sure you didn't add technical support.

Check [here](https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview) and click the link at the top of the page: Choose the right support plan.

You should have a Basic support plan, that is free.

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